Prescription and Remake Policies
TFEC Remake Policies
Eyeglasses & Contact Lens Return Policy
Eyeglass lenses are custom made devices and are not refundable. However, we will be happy to troubleshoot any problems you may experience. For more information please see the Eyeglass Rx Changes section below.
Prepackaged contact lenses may only be returned if the original packaging is in sellable condition and not opened or written upon.
Eyeglass Rx Changes
For Prescriptions Written by Other Doctors:
Eyeglass lenses will be remade one time at no charge if the prescribing doctor provides a new prescription in writing within 30 days of dispensing. Rx changes after one free remake or after 30 days will be charged at the usual lens price.
For Prescriptions by Doctors at Tallmadge Family Eye Care:
An office visit to recheck the prescription will be provided and new lenses will be made at no charge within 30 days of dispensing. Recheck visits after 30 days will be charged the usual fee for a brief exam.
For Tallmadge Family Eye Care Prescriptions Filled Elsewhere:
If a prescription from Tallmadge Family Eye Care is filled elsewhere, and an Rx change is needed, we will not be responsible for any charges incurred. Most reputable optical dispensaries allow doctor Rx changes at no charge, but it is up the patient to inquire about such policies in advance of purchase.
Progressive Addition Lens Non-Adapt Policy
All progressive addition lenses (also called invisible or no-line multifocals) have a slight optical distortion in the outer portions of the lens, which can make some objects appear bowed or curved, or can cause a feeling of motion when the head is turned. The reading zone of progressive lenses is wide enough for most purposes, but it may be narrower than other bifocal styles. While most people are not bothered by these characteristics, some will find it unacceptable even after a two week adaptation period. If you cannot adapt to progressive lenses, we will make new single vision or lined bifocal lenses, within 30 days of dispensing, at no charge. Since the original lenses were a custom prescription item, there are no refunds of the difference in cost if the remade pair is of lesser value.
Policy for Making New Lenses for an Old Frame
We cannot be responsible for breakage when we reuse a patient's old frame to manufacture and insert new lenses. We will use the utmost care if we accept a patient's frame, but in a small percentage of cases the frame parts or material will be worn or brittle to the point that it will not support a new lens. Older frames are usually discontinued by the manufacturer and replacement parts are generally not available. Putting new lenses into an old frame may create a pair of glasses that cannot be repaired later. If a patient's frame breaks during our handling, the purchase of a new frame is the patient's expense. We may have to discard the first pair of lenses made for the original frame, but no additional charge will be assessed for lenses.